TGI FRIDAYS Ecuador (“TGI FRIDAYS” or “the Company”) informs users of its website, digital platforms, and other electronic channels (“the Site”) about the processing of personal data collected through forms, reservation systems, digital tools, cookies, and online interactions. All data processing is carried out in accordance with the Organic Law on Personal Data Protection of Ecuador (LOPDP).

  1. Purpose of the Policy
    This Policy aims to clearly and transparently explain how TGI FRIDAYS Ecuador collects, uses, stores, shares, and protects users’ personal data, ensuring responsible treatment in compliance with applicable law.
  2. Personal Data Collected
    2.1 Data provided directly by the user:
    Name, email, phone number, and information submitted through contact forms, reservations, sweepstakes, or promotions.2.2 Data generated through use of the Site:
    IP address, browser, device, operating system, access times, on-site behavior, cookies and similar technologies.

    2.3 Transactional data:
    Payment identifiers and transaction details (excluding storage of sensitive card information).

    2.4 Data provided by authorized third parties:
    Delivery platforms, reservation systems, social networks, and payment gateways.

  3. Purposes of Data Processing
    3.1 Primary purposes: Reservation and order management, participation in promotions, customer service, administration, maintenance, and optimization of the Site.3.2 Secondary purposes (with prior consent): Sending marketing communications and promotions, statistics, behavior analysis, and segmentation.

    3.3 Security purposes: Fraud prevention, system monitoring, security protection, and incident management.

  4. Legal Basis
    Express consent; contractual or pre-contractual execution; legitimate interest; and compliance with legal obligations before competent authorities.
  5. Data Subject Rights (ARCO+)
    Users may exercise at any time the rights of access, rectification, deletion, objection, portability, suspension, limitation of processing, and withdrawal of consent through the channels available on the Site.
  6. Data Retention
    Personal data will be kept only for the time necessary to fulfill the purposes for which it was collected, comply with legal obligations, or manage claims. After this period, data will be deleted or anonymized.
  7. Data Sharing and Processors
    Personal data may be shared with: technology providers (hosting, CRM, web maintenance, email marketing), reservation and delivery platforms, and payment gateways.
    TGI FRIDAYS Ecuador does not sell or commercialize personal data. All third parties operate under confidentiality and data protection agreements.
  8. Cookies
    The Site uses technical, functional, analytical, and advertising cookies. Users may accept, configure, or reject cookies through the cookie banner or browser settings.
  9. Security
    TGI FRIDAYS Ecuador applies technical and organizational measures such as encryption, access controls, monitoring, backups, incident response protocols, audits, and periodic assessments.
  10. Policy Updates
    TGI FRIDAYS Ecuador may modify this Policy at any time. The updated version will always be available on the Site.